Authorized Retailers (EU - US/Canada):

How long is the Hcard-101 warranty?

1-year parts and labor. This warranty does not extend to the card that has been physically damaged or is not under normal operating and environmental conditions as a result of mishandling, neglect, alteration, problems with electrical power, misuse, or improper installation. (The customer is responsible for shipping charges).

The cards which are purchased from unauthorized retailers are not covered under our warranty.

Do you sell spare parts?

We sell parts like PCBs, displays, switches, cases... . We can also provide the part numbers if you like to buy the parts directly from other suppliers.

Shipment and Sales tax/VAT (Direct Purchase From Hypersynth)

Once the package has been shipped you will receive a tracking number. Depending on your location, the package will come from the nearest warehouse for dispatching.

The person receiving the package is responsible for all import duties and VAT. EU-Residents should normally pay (3.2% duty + 20% VAT) and Non-EU Residents should pay (4-6% duty + Extra Fee). These are not included in the cost of shipping or handling of your order. You'll need to pay the courier company directly, or you might be invoiced by a customs broker. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs (We ship this package with the following customs commodity code: 9209.94.8000).

Direct Purchase From HyperSynth WebStore:

All payments are processed by (Paypal) However this does not mean that you need a registered account as Paypal allows you to pay directly via credit/debit card and e-check. After payment, the money is automatically deducted from your account (not pending). So if you place an order you will be charged at the moment you place the order, not when the item comes in and gets ready to ship.

*Attention: Due to the overwhelming number of orders received for the Hcard-101 following its release, please note that orders placed directly from April 20th to April 30st will experience an extended delivery timeframe of approximately 7-14 business days, as opposed to the standard 7-day delivery period. Beginning June 1st, the delivery time will revert to the regular 7 business days. We kindly request your understanding and patience regarding this adjustment in shipping time. Rest assured, we are committed to expediting the processing and fulfillment of your order to the best of our ability.